Terms and Conditions
Below are the terms and conditions for Cradle Highlander.
Cabin Accommodation Booking & Confirmation
Check out real-time availability and book online via our secure booking system. This is the quickest way of securing your booking. Alternatively, you can contact us with your preferred cabin and dates using an enquiry form.
When booking with Cradle Highlander, you must secure the booking with your credit card. Your card will be charged 7 days before your arrival.
Accommodation Terms and Conditions
Full payment for your booking will be charged to your credit card 7 days before your check-in date.
Non-arrivals will not be refunded and will forfeit any remaining accommodation.
We recommend guests purchase travel insurance to cover the cost of cancellations for personal reasons or due to events beyond their control.
An additional cleaning fee of up to $100.00 may be charged if cottages are left in an excessively dirty state or if guests choose not to wash and dry used dishes prior to departure.
change/Cancellation POLICY
The accommodation component of this payment is not refundable if you subsequently cancel or seek to change your booking dates outside of our 7-day cancellation policy. However, extra purchases (breakfast baskets, beers, fudges, etc.) may be refunded.
You can cancel or request changes to your booking without penalty provided this is done by email at least 7 days before your check-in date. If you cancel/change your booking less than 7 days before your check-in date, no refund will be given. All cancellations must be notified by email.
Changes for bookings made with third party booking platforms will need to be directed to the third party booking platforms. Cradle Mountain Highlander is not able to process such cancellation or changes.
Payment by direct deposit is acceptable, provided such payment is received 7 days or more before your check-in date. Please get in touch with us for bank account details. Upon receipt of payment, we will send you written confirmation of your booking.
Cheques and money orders should be made out to Cradle Highlander and posted to:
Cradle Highlander
3876 Cradle Mountain Rd
Cradle Mountain TAS 7306.